Caimore Communication Service Policy

1. Service Commitment

Patience: Always be patient during the service process, never get tired of asking questions, and never get tired of answering questions.

Careful: meticulous and thoughtful service for customers, not missing a problem, not letting go of a detail.

Quick action: help customers solve problems as quickly as possible during the service process.

2. Contact us

Customer Service Email: overseas@caimore.com

Technical Support Email: support@caimore.com

3. Post-sales service

1) According to the requirements of consumers, provide technical guidance on the use and other aspects.

2) Responsible for maintenance services.

3) Implement "Three Guarantees" for products, namely, repair, replacement, and return.

4) Handling letters and visits from consumers and answering consumer inquiries.

4. Service Specifications

6×15 hrs customer service support: After-sales service is provided from Monday to Saturday during 9:00 - 24:00.

6 × 8 hrs for repairs: The repairs accepted by Caimore after-sales service dept. during 9:00- 18:00 from Monday to Friday will be repaired within 7-9 workdays (excluding the round-trip time) from the date of acceptance. 

Question follow-up feedback within 2hrs: After-sales questions during 9:00-18:00 from Monday to Friday, will receive feedback within 2 hours.